COVID and labor shortages have caused a lot of businesses to reevaluate offerings and pivot how they did business. But if you’re like many business owners, while adapting to customer needs was a critical component to staying in business, you may now realize that you are off track.
It’s important to provide value to customers but veering too far away from your true business can cause you to take on too much too soon. For a pre-COVID example, when restaurant Planet Hollywood experienced great success initially, they spread themselves too thin ultimately forcing a lot of location closures. If you made a change to your business during the pandemic to meet customer needs, it might be time to reevaluate what was done and see if it is still in keeping with your business mission and vision.
Ways Businesses Change and What They Mean TodayThere are many reasons to change your business. Some changes may provide long-term solutions others are short term panaceas. But if you did any of the following over the past three years, it may be time to reevaluate whether these changes are still serving you and your customers.
New OfferingsDuring the pandemic and subsequent inflationary times, many of us implemented things that are outside our usual offerings because it was a way to stay in our customers’ lives and entice them to continue opening their wallets for us.
It’s probably time to reevaluate those new offerings. Were they a good addition to what your business did before? Are they making you money? Are they providing a needed solution for your customers? Have they caused your employees or customers to become more loyal? Do you still enjoy the work you are doing?
All these things are good indicators of whether those changes were just a needed bandage to get you through tough times or something you should keep going and grow.
LimitsDid you limit your business in any way to survive the pandemic? For instance, many restaurants created shorter menus or rearranged their seating areas. Do the limits you’ve placed on your business still serve you? Maybe you’ve found that by limiting choices, you’ve perfected the upsell. Maybe your roomier interior design has encouraged people to spend more time browsing and thus increased sales or maybe the opposite has happened. Maybe you’ve decided you need more tables again and it’s time to bring them back. Revisit the limits you implemented for survival and see how they suit you now. Are they contributing to growth or limiting it?
Services and ProductsMany product selling businesses looked for ways to sell services and many service based companies started selling a line of products during the pandemic. How are those new areas serving you? Did they open a new market or are they languishing? Are you marketing those things with growth in mind or were they just to get you through the tough times?
Working from HomeMany businesses allowed employees to work from home and now they’re finding difficulties in convincing people to return to the office or hiring new people who want to work outside of the home. It might be time to reevaluate your office space needs. You may find it’s cheaper to operate out of your home and use your local chamber or business incubator for meetings (if they have space).
Nearly three years since the pandemic began and with an inflationary period on our doorsteps, it’s likely a good time to reexamine the changes you implemented for your business. Are those changes still serving you or is it time to sunset them?
Christina Metcalf is a writer/ghostwriter who believes in the power of story. She works with small businesses, chambers of commerce, and business professionals who want to make an impression and grow a loyal
WQLK (Kicks 96 - Richmond, IN) took home 3 awards at the 2022 edition of the Indiana Broadcasters Association Spectrum Awards on October 4th in Carmel, IN. Kicks 96 claimed Station of the Year, Broadcast Personality or Team (Kicks Morning Crew - Sean Lamb & Dave Patrick), and Newscast (Jeff Lane) awards. You can hear their entries and see the complete list of winners, plus video of the awards presentation at https://www.indianabroadcasters.org/.
Pictured are Sean Lamb and Dave Patrick with their Broadcast Personality or Team award.
This quarter, the MetLife and U.S. Chamber Small Business Index found that small businesses’ concern about inflation has reached the highest level since Q3 of last year. Here are five data points from this quarter’s report that show how inflation is hurting small business owners.
1. Inflation is the top challenge facing the small business community
Half (50%) of small businesses now say inflation is the top challenge facing the small business community. This marks the fifth consecutive quarter of increasing concern over inflation and represents a dramatic 31-point increase since this time last year (when only 19% said inflation was a top challenge).
Inflation is the top concern for small businesses regardless of their location, number of employees, or sector.
2. Most believe inflation will get worse
According to the report, most small businesses anticipate inflation will get worse. Seven in ten (71%) believe the worst is still to come with regards to inflation.
Karen Olson Beenken, president and CEO of Blue Rock Companies, in Sidney, Montana, says she finds inflation everywhere she turns.
“Payroll is up because we have to pay more to retain and attract employees,” Beenken says. “The cost of fuel is up. The cost of freight is up significantly—and it’s gotten more and more difficult for us to get freight companies to come to our rural markets as frequently as they used to. Our health insurance was up this year. Those are all big cost inputs, and they are all up significantly. These are very challenging times for our business.”
3. Higher costs for goods/supplies hurting the most
The cost of goods and fuel/utility bills are where small businesses most often report feeling inflation. Among small business owners that say rising prices have had a significant impact on their business (83% of respondents), most cite the cost of goods and supplies (65%) and utilities or fuel (50%) as where they have seen the most impact.
4. Small businesses forced to raise their prices
To keep up with inflation, many small businesses report having to raise the prices they charge customers.
“Our suppliers have passed on expenses to us, and we held on as long as we could before passing them along to our clients,” says Julianne Weiner, COO of Sonic Promos in Gaithersburg, Maryland. “Logistics [shipping and fulfillment] seem to be absorbing the worst. Though with gas prices back in the more normal range, maybe that will decrease a bit, too.”
To cope with inflation, 7 in 10 small businesses report raising prices in response to inflationary pressures, followed by those who say they have taken out a loan (40%), reduced staff (37%), or reduced the quality of their products or services (31%).
Tom Richter, principal owner of JAN-PRO of Utah based in Midvale, Utah says he’s also had to raise prices.
“Inflation has impacted our business in many ways,” Richter says. “Gas increases have required us to increase prices across the board to customers. Raw material increases have impacted chemicals and equipment used in our business. Our franchise owners have had to increase their wages to their employees doing the daily work.”
5. Most say combatting inflation should be top policy priority
When asked to choose, more small businesses said fighting inflation should be the priority over avoiding another economic downturn.
Over half (59%) of small businesses believe the priority right now should be reducing inflation and 41% would prioritize avoiding an economic downturn.
However, interest rate hikes aren’t a negligible concern. Forty percent of small businesses say they are very concerned about the impact of interest rates rising on their business (up 11 percentage points from Q1 2022).
The big picture
Amid concern around inflation, the Small Business Index score dropped this quarter to 62.1, down from 66.8 last quarter. This is the largest drop in the Index since the start of the pandemic and the drop comes from small businesses saying they are now less confident in both the national economy and their current cash flow.
The Q3 2022 survey was conducted between July 21 - August 8, 2022. For more findings from this quarter,and to explore and browse years of small business data, see our full SBI Index.
By Alan H. Elder, Chairman/CEO - Vandor Coporation
So, what does it mean to observe an anniversary? We think about good memories, gratitude, and friendship. Let me explain each and why they are especially relevant to a business such as Vandor.
The origins of Vandor go way back to the depression in the 1930’s. Bruce Elder learned about casket making while a child riding along with his Hoosier-born dad Vance Elder, helping to deliver caskets in Detroit for the Detroit Casket Company. Bruce could help his dad after school because this was Vance’s second part-time job of the day (there were few full-time job opportunities available to an autoworker during the Great Depression). Bruce developed an entrepreneurial temperament at an early age.
Many years later, after the Bruce Casket Company was created in Michigan, Bruce was drafted into the Korean War for 2 years, so Bruce’s mother Doris picked up managing the office and casket production, and Vance returned to delivering caskets after his regular job at Ford Motor Company. Vance and Doris continued working with their son Bruce for their remaining working lives. And it is through Vance’s second job that Bruce came to know his future wife Suzanne, as she is the child and grandchild of funeral directors.
By 1972, Bruce and Suzanne and Doris and Vance had exited casket making, and in that year the Elder’s business was renamed Vandor having already expanded to Richmond, Indiana in 1968. The name Vandor honors Bruce’s parents Vance and Doris Elder --- “Van” for Vance and “Dor” for Doris. When Vandor started, the company focused on producing patented, fast-installing, high-quality casket interiors for other casket companies. Tens of millions of casket interiors later, the Vandor casket interior innovations have saved much money for casket makers, funeral directors and therefore families. Today, nearly every North American casket makes use of one or more of Vandor’s inventions.
In 1979, Vandor began making electrical connectors in Michigan and, after many improvements and inventions, became a world leader in this business. What was once a division of Vandor is today a part of Molex Electronics. This early Vandor work has given the world a much better electrical connector that continues to improve quality and save money for many industries, especially car making.
In the early 1980s, Vandor developed the Elderlite Corrugated Fiberboard Casket, marketed as a highquality, inexpensive casket. Vandor sold the Elderlite casket brand to Elder Davis, Inc. who expanded the brand focus on cremation products and in time earned the trust of nearly every American funeral director. Elder Davis is now a part of one of Vandor’s biggest customers named Matthews International. The Elderlite casket – the cardboard casket – is now a worldwide phenomenon that can be found not only in North America but also on all other continents (except Antarctica), with many millions buried or cremated. Vandor would eventually return to cardboard casket making in 2004 with Starmark brand patented designs that increasingly help funeral services succeed in both burial and cremation while reducing costs to families. Vandor 50th Anniversary Party Speech – Alan H. Elder September 17, 2022 Page 2 of 3
Also in the 1980s, due to a desire to improve the packaging for its electrical connectors, Vandor developed a line of corrugated fiberboard reels. Vandor later added a number of patented Enviromoldbrand plastic reels, serving the electrical connector, wire, cable and other continuously-wound product industries. Known as the Reel Options brand today, Vandor’s reels have saved the world much money and also reduced the use of virgin materials, as almost all Vandor reels have always been made of recycled materials.
In the 1990s, Vandor experimented with new plastics injection molding ideas. Among Vandor’s plastics parts is a temporary funerary urn, often given to families who are not yet prepared to purchase a permanent ash urn. And Vandor’s multi-shot plastics injection molding business today makes tens of millions of car parts a year for many car companies, in partnership with a specialized chemical company with whom Vandor has done business since 1974.
And there is so much more to the history, too much to list it all here.
All this history - the people, innovations, experience and hard work - have led Vandor to where it is today. Vandor employs more than 200 team members working together to create products that serve funeral professionals, as well as many products in the automotive, communications, construction, and consumer product industries.
Good memories are based on gratitude. Many of us remember that Bruce Elder wore an “Attitude” pin and that on the back of his business card was written “It’s your attitude, not your intelligence, that determines your success.” An affirmative attitude is an important part of Vandor’s culture, shared by Vandor’s past and current leaders. Part of a great attitude is having, and expressing, gratitude for others in our lives.
Naming and expressing gratitude to each current team member one by one, however much we wish to do so, would mean hearing me talk much too long. That is, unless you wish for me to do so?...Right. Nonetheless, it is a pleasure to remember and name and share gratitude for the past leadership of Gerald Davis and the late Mark Elder. So too that of other retired Vandor team members, some of whom worked at Vandor for many decades, including Bitha Isaacs, Bill Barth, Nadine LaFuze, Steve Woedl, Alice Hahn, Maria Meyer, Todd Elder, Pam Hughes, Gary Cox, Jim Shawhan, Leland Ozbun, Mike Berner, Suzy O’Donnell, Phil Carroll, Nancy Hines, Bill Smith, and Jack Elder. I know I am not including all recently-retired team members and am likely forgetting some long-retired team members, all of whose names would be a further joy to shout out, given time. It was the affirmative attitudes of these retired team members that made it possible to develop so many new customers, products and services and to set the stage for the nearly 60 patents issued so far, with many more forthcoming. This teamwork and culture of affirmative attitude have created so many good jobs and, in ways we can hardly imagine, gently improved the world for others.
I’d like to come back to the word Attitude for a moment. What are the ideas that make for an affirmative attitude? In their highest and most spiritual sense, they are:
1. That like a gardener, we can plant the seeds, yet we must know that all good - including patents and sales - comes from God, and we humans are only instruments.
2. That like a good musician, we must let the creativity, inspiration and talent we have from God shine forth.
3. That we are to do no evil. Only by getting evil out of the way can goodwill flow to all team members, customers and vendors.
4. That we are to do all business honestly, justly and faithfully. We are to do our best to act with good judgment and common sense, even while trusting in Divine Providence.
5. That we are to plan for the future as to what must be done for team members, customers and vendors, yet never worry about the future. In other words, do our best always and trust Divine Providence, especially when life goes differently from our plans. This includes, for instance, not being depressed in misfortunes nor full of pride in success.
6. Lastly, it is never about the money, rather it is about the good work to be done. We are to love transacting business as the job and the work, and we are to treat money as a necessary tool to do the job and the work.
In short, the gratitude we feel towards our colleagues at Vandor, our customers and suppliers, comes from a broader affirmative attitude that enables us to show appreciation and to return kindness towards those around us.
Memories and gratitude carry the potential for friendship. It is good to share memories and gratitude at work. And in our memory-building and expressions of gratitude, we build lasting friendships. In each mutual friendship where thoughtfulness and kindness are present, we can glimpse and feel a bit of heaven.
This glimpse and feeling of a bit of heaven can extend to our work and relationships in large and small teams, such as sales and marketing of Reel Options and L&L Products, or of Funeral Products, Starmark, and Starmark Local. I include teams in production, operations, customer service, HR, accounting and IT and numerous others. Of course, teams are made up of individuals, and each member of the broader Vandor team is essential. If any team member struggles, we all feel it and want to help.
Vandor has built great memories for me, my family, and the families of so many good people that have made this company what it is today. The attitude that my father Bruce brought to his work in Vandor inspires all of us to strive to treat our colleagues and neighbors well. The friendships we have made and the new ones ahead help make our daily work enjoyable and worth doing.
RICHMOND, IN (September 27, 2022) – The Leland Legacy has been recognized by the Indiana Assisted Living Association (INALA) as the Assisted Living Community of the Year for 2022. The annual award honors the “assisted living community that has gone above and beyond with care for both their residents and the community.”
“Our staff’s commitment to the residents and their families has been nothing but impressive,” says Amanda Marquis, Executive Director. “The positive impact they make inside and outside of our building is a true testament of each member of our staff. Our focus has always been to deliver top-notch care to our residents all the while giving them an opportunity to live life to the fullest.” The Leland has had deficiency-free surveys for the last five years.
An embodiment of that dedication is the recognition of Ron Cupp, Maintenance Supervisor, as the INALA Caregiver of the Year. The award honors the “hard-working employee who has enriched residents’ daily lives.” While caregiver may not come to mind when discussing maintenance, Ron continues to go above and beyond for the Leland residents and staff. Organizing outings for the residents, helping through inclement weather, leading efforts such as the community banners on top of the building or vegetable gardens for the residents. Ron takes every step to make life at the Leland joyful and worry free for all.
In addition to awards presented to The Leland Legacy, Dr. Brad Barrett, House Representative District 56, was nominated by The Leland Legacy and honored by INALA as the Legislator of the Year. This award honors the legislator who “has shown exemplary service to the field of aging,” Dr. Barrett has made it a point to tour the Leland and other assisted living/nursing homes in the county to learn firsthand about the challenges facing senior care facilities. Dr. Barrett continues to have conversations with stakeholders to give a voice to seniors in our district at the state level.
About The Leland Legacy
Conveniently located in the heart of uptown Richmond, Indiana. The Leland Legacy is a 102-unit assisted living community. “A Rich Past and a Bright Future,” says it all. As the former Leland Hotel, our facility features a beautiful common spaces, engaging activities, a wellness center with 24/7 nursing staff and a friendly atmosphere. Our care and services are all-inclusive and focus on personal independence. To learn more, visit our website at TheLelandLegacy.com
Responses provided by RP&L General Manager, Tony Foster
The Richmond Common Council has decided to place a “question” on the November 8, 2022 ballot asking voters to consider removing Richmond Power & Light (RP&L) from the jurisdiction of the IURC.
Check out the top 10 questions you need to know before you vote:
Who/What is the IURC?
The IURC stands for the Indiana Utility Regulatory Commission. It is an administrative Indiana state government agency that regulates a utility’s rates, charges, ability to borrow money, and some rules/policies.
Are other electric utilities in the IURC?
Less than 10% of municipal electric utilities, like RP&L, remain within the jurisdiction of the IURC. Investor owned (for profit) utilities, like Duke Energy, are highly regulated by the IURC. Municipally owned utilities, like RP&L, are not required to remain in the jurisdiction of the IURC because they are non-profit and have oversight by local elected officials.
Why does RP&L want out of the IURC’s jurisdiction?
The bottom line is cost. It costs the RP&L ratepayers money to stay under the IURC’s regulation with little or no return on that money spent. For example, RP&L spent $835,000 in 2020-2021 to perform a rate study to get new rates approved by the IURC. These costs are paid by the RP&L ratepayers. These costs would have been dramatically lower if RP&L were not under the jurisdiction of the IURC.
If RP&L leaves the IURC’s jurisdiction, who will be our advocate?
The Richmond Common Council will continue to consider rate adjustments periodically, as they currently do now. The council members are elected officials and accountable to you, the voter. They are also customers of RP&L. They want to keep rates and charges low because they pay the same rates for electricity as you. They also want to have low-cost and reliable electricity for community and economic development purposes. Low-cost, reliable, environmentally friendly electricity is important for maintaining and attracting jobs in Richmond.
What prevents RP&L from increasing rates in excess of the utility’s needs?
These are just a few examples of the safeguards in place to keep RP&L accountable to you, the ratepayer:
1. Rate adjustments are approved by the Richmond Common Council. They are accountable to you, the voter.
2. The RP&L Board of Directors monitors the finances of the utility.
3. State law requires utility rates be nondiscriminatory, reasonable and just, and based upon the actual costs to provide electricity to customers, funds cannot be used for other purposes per state law.
4. RP&L is audited by an independent third-party auditor annually in addition to audits by the State Board of accounts.
5. RP&L is a non-profit entity, and must follow the internal control and other accounting standards established under state law.
If RP&L is withdrawn from the IURC, will my electric rates go up?
The charges for providing electric service will still need to be adjusted periodically due to the costs associated with buying electricity and maintaining the electric grid in our community. RP&L is currently in phase two of a three-phase rate adjustment approved by the IURC in 2021. During that rate adjustment approval process, the IURC “ordered” RP&L to submit a cost of service study for potential rate adjustments in 2025.
Are there any safeguards for future city council members to follow?
Regardless of whether RP&L is regulated by the IURC, state law requires that the Council set rates that are nondiscriminatory, reasonable and just. The RP&L Board of Directors are also currently working on policies that will provide standards for future rate studies, future rate adjustments, and the frequency of rate adjustments.
What scenario provides the lowest rates for me – staying in or withdrawing from the IURC?
Withdrawing from the IURC will lower the cost of the professional fees associated with adjusting rates, which could lessen the impact of rate adjustments to customers of RP&L.
How is RP&L different from large utilities like Duke or Citizen’s Energy?
RP&L is a municipally owned non-profit utility. RP&L rates are based upon the actual cost of doing business. RP&L does not have shareholders that demand a profit, which keeps RP&L’s rates lower.
Does the IURC regulate RP&L’s grid reliability?
The IURC does not regulate RP&L’s electricity grid reliability. RP&L will remain accountable to other organizations such as the North American Electric Reliability Corporation (NERC). NERC is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid.
You will need to vote “YES” or “NO” on November 8, 2022 answering the following question on the ballot: Shall the municipally owned utility be taken out of the jurisdiction of the utility regulatory commission for approval of rates and charges and of the issuance of stocks, bonds, notes, or other evidence of indebtedness? [ ] YES [ ] NO
For more information, please visit www.RP-L.com/yes or feel free to call RP&L General Manager Tony Foster with questions at 765-973-7200.
We, as the community, will continue to support and love Seara’s family, our Richmond Police Department, and others involved in this tragedy. We will harness the strength Seara willingly demonstrated to guide us through this emotional time and give our officers courage to face the coming days. As other communities around the world watch from a distance, let’s commit to shining with unity and grace.
If you or a loved one is struggling with today’s event, please reach out to the support services in place. Spend extra time with your family on this holiday weekend. In addition to our military veterans, take time to thank a police officer, Sherriff’s deputy, or first responder for their continuous protection over our city. They choose to serve through their grief. They choose to put their lives in danger for our safety. Let’s take time to say an extra prayer for theirs.
What Small Businesses Need to Know
By: Danielle Fallon-O'Leary, US Chamber
The U.S. economy has shrunk for two quarters in a row, according to recent data by the Bureau of Economic Analysis. The advance estimate shows that real gross domestic product (GDP) decreased by an annual rate of 0.9% in Q2 2022, following a decrease of 1.6% in Q1 2022.
With two straight quarters of economic decline, small business owners may worry about whether the U.S. is experiencing (or headed toward) a recession. While we cannot yet say with certainty whether our nation is facing a recession, small business owners will still want to monitor economic activity and prepare for the worst-case scenario.
What defines a recession?According to Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, whether we are in a recession “is a more difficult question to answer than usual.”
The typical definition of a recession is two consecutive quarters of the economy shrinking. However, decreasing GDP isn’t the only determining factor.
“Other key economic data matter, too [...] like income, job growth, consumer spending, and manufacturing output,” Dubay explained. “In normal times, if the economy is contracting, all these important economic indicators are falling too. However, we are not in normal economic times, so the typical pattern may not hold.”
Dubay noted that many of these additional economic indicators are holding steady, despite falling GDP:
“It would be difficult to call a period where this continues a recession, even if the economy meets the technical definition of one,” he added.
Reading the signs of recessionEven if we can’t conclusively say the economy is in a true recession right now, a second straight quarter of declining GDP may signal a slowdown in economic momentum. Q1 2022’s supply chain issues, along with trade imbalances and decreases in inventories, began the trend. As Q3 2022 gets underway, ongoing inflation and spiking Federal Reserve interest rates could push the economy closer to a true recession.
Dubay added that regardless of whether a recession occurs, consumers and businesses are still feeling the impact of an uncertain economy — and many are taking action accordingly.
“Consumer sentiment about the economy … is lower than even during the first few months of COVID in mid-2020,” he said. “Similarly, business confidence is down sharply, and businesses are cutting back on investment.”
How to prepare for a potential recessionAs risks of an economic downturn increase, small businesses should prepare accordingly. Here are some tips to recession-proof your business and withstand any economy:
While small businesses would be wise to recession-proof their operations, they can also plan ahead for brighter days, said Dubay.
“Inflation will come down and conditions will feel more like normal, probably within a few years. At that point, the economy is poised to grow strongly,” Dubay explained. “It would be helpful to be ready to enjoy that coming boom period, so as not to miss out on it at the beginning.”
CO— aims to bring you inspiration from leading respected experts. However, before making any business decision, you should consult a professional who can advise you based on your individual situation.
To stay on top of all the news impacting your small business, go here for all of our latest small business news and updates.
CO—is committed to helping you start, run and grow your small business. Learn more about the benefits of small business membership in the U.S. Chamber of Commerce, here.
Richmond, Ind. – For the second year in a row, the Wayne County Area Chamber of Commerce finds itself in the Indiana top ten list among its peers. This time, it placed sixth in the state.
The Indiana Chamber Executives Association (ICEA) presents the Chamber of the Year award at its annual conference. Chambers reaching a certain score when evaluated by out-of-state judges make it into the list of finalists. There were nine finalists this year. Ultimately, Zionsville took home the top prize.
“It is such an honor to be recognized at the state level for the work of our Chamber here in Wayne County,” said President and CEO Melissa Vance. “When there are 154 Chambers in Indiana, to be ranked sixth is a big deal. We have a great team working alongside an outstanding board and community partners,” she added.
Last year, the Chamber was in the top ten and Vance was among four finalists for Chamber Executive of the Year. She will, however, be quick to say these recognitions are not their “why” – they are simply a result of serving their mission. The success of member businesses and growth of the community remain the focus of the organization.
“It is clear that together we can make meaningful impact!” Vance concluded.
The Wayne County Area Chamber of Commerce is your link to the Wayne County community!
We exist to foster an attractive, welcoming community that is rich in enterprise and growing in population and prosperity.
We Promote, Lead, Unite and Serve our members, our businesses and our communities (PLUS) through:
Incorporated in 1915, ICEA stands firm on a solid foundation for developing a strong network of professionals leading local chambers across Indiana. ICEA membership has become synonymous with access to a network of experienced Chamber executives with exposure to emerging trends and usable ideas on every facet of chamber of commerce management.
By Lindsey McClain, Chamber Intern
The origins of Phillips Tube Group can be traced all the way back to 1967, when the late Ralph Phillips opened his machine shop in Shelby, Ohio. From there he grew his business, adding new locations, new contracts and a streamlined way of producing products. He saw a need for the work he did and he used this to create a highly profitable family business—and a true family business it was, with his daughter Angela Phillips learning the ropes since she was just thirteen years old.
Highly engineered steel tubes are the central products that Phillips Tube Group provides. These highly formed tubes are used for automotive parts, HVAC systems, appliances, construction work, and so much more. Although everything produced is purchased for further manufacturing, Phillips Tube Group ensures that quality and care are put into every product. This is why a number of household names continue to trust them for their parts. They work with names such as: Whirlpool, Lenox, GM, Ford, Chrysler, Dodge, Toyota, and Nissan. Phillips Tube Group has become a household name for steel tubing and is now the largest manufacturer of heat exchanger tubes in the household market. Even today under new guidance their customer satisfaction continues to shine through.
Following her father’s passing, Angela Phillips took over as CEO in 2009. She knew a great deal about the business from her father and her time spent working there. This prior knowledge as well as her degree in economics has allowed her to be a key point of success for Phillips. Her main struggles as a new business owner came with navigating a global market and using trial and error to fill in the blanks. Another struggle for Angela was that she was now a leader in a male dominated field. While women make up 47% of the workforce, they only comprise about 30% of the manufacturing industry. She addresses this by encouraging more women to step into non-traditional roles, often opening up opportunities for women that weren't always considered. She says, “I am very pro women in the workplace, whether you are a plant manager or a sales rep.” She feels that this way of thinking and these initiatives modernizes them as a company. It has also granted them the title of the “largest, independent, woman-owned manufacturer of precision steel tube in the U.S.A” and the WBENC certification as a woman-owned business.
Since stepping into her position Angela has prioritized the expansion and reach of Phillips Tube Group. In October of 2020, she opened her 3rd location in Wayne County and quickly became a new and welcome part of the community. She has appreciated not only the monetary benefits offered to her by the county, but also the support she’s received. Angela has been proud of the flexibility her new team has shown in getting the building ready for business and has loved watching them rise to the occasion time and time again.
Phillips Tube Group has a lot to be proud of. The success of three locations along with nationally recognized products is no small feat. Despite this though, they never fail to show up for their own communities. Ralph was a huge proponent of giving back, calling it a “corporate responsibility.” This spirit of generosity thrives today as they continue to donate to and assist a number of local organizations and projects, many times anonymously. For Angela, and her mission at Phillips Tube Group, developing relationships and giving back to the community is important for the sake of themselves not for the popularity of the business.
Phillips Tube Group of Indian
401 Industrial Pkwy, Richmond, IN 47374
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